sv777 Privacy Policy

Overview

sv777 is committed to protecting the privacy and security of all users who access our platform. This Privacy Policy sets out in clear, formal terms how sv777 collects, processes, stores, and shares your personal information when you register, deposit, play, or otherwise interact with our online casino and sports betting services in Bangladesh.

By accessing or using sv777, you agree to the terms described in this Privacy Policy. If you do not agree, please refrain from using our services. This document should be read alongside our Terms and Conditions and Responsible Gaming Policy. We encourage all players — especially those in Dhaka, Chittagong, Sylhet, and other regions across Bangladesh — to review this policy carefully before completing registration.

Information We Collect

sv777 collects personal information in several ways — directly from you when you register or make a transaction, automatically through your use of the platform, and from trusted third-party sources such as payment processors. The categories of data we collect are outlined below.

Registration and Account Data

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address, city (e.g., Dhaka, Chittagong, Khulna, Rajshahi), and country
• Government-issued identification details for KYC and age verification (players must be 21 years or older)

Financial and Transaction Data

• Deposit and withdrawal amounts in Bangladeshi Taka (৳)
• Payment method details, including mobile banking accounts (bKash, Nagad, Rocket, Upay) and bank account references
• Transaction history, bet records, and game activity logs

Technical and Usage Data

• IP address, device type, operating system, and browser information
• Pages visited, session duration, click patterns, and feature interactions
• Cookies, local storage tokens, and similar tracking identifiers (see Cookies section below)

How We Use Your Information

sv777 processes personal data only for legitimate purposes that are directly related to providing you with a safe, fair, and enjoyable gaming experience. Specifically, we use your information for the following purposes:

• Account creation, identity verification, and KYC compliance — including confirmation that you are aged 21 or above
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels
• Delivering customer support, resolving disputes, and responding to account queries
• Sending promotional communications, bonus offers, and service notifications — only where you have consented to receive such communications
• Detecting, investigating, and preventing fraudulent activity, money laundering, and other unlawful conduct
• Improving platform performance, personalizing your experience, and conducting internal analytics to enhance our services

We do not use your data for automated decision-making or profiling in ways that produce significant legal effects on you without your informed consent.

How We Share Your Information

sv777 does not sell, rent, or trade your personal data. We may, however, share your information with carefully selected third parties in the limited circumstances described below.

Payment Processors

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including mobile banking operators such as bKash, Nagad, Rocket, and Upay, as well as affiliated banking institutions. These partners are contractually bound to handle your data securely and may not use it for any independent purpose.

Technology and Service Providers

We work with technology vendors who provide platform infrastructure, game content, fraud detection, analytics, and customer support tools. These vendors operate under strict data processing agreements and are only permitted to process your data as specifically instructed by sv777. Game content providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive technical session data to deliver their services.

Legal and Regulatory Obligations

sv777 may disclose your personal data where required to do so by law, court order, or regulatory authority. This includes cooperating with anti-money laundering (AML) investigations, responding to lawful requests from government bodies, and fulfilling any compliance obligations applicable to our operations.

Cookies and Tracking Technologies

sv777 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how users interact with the site. By using sv777, you consent to our use of cookies in accordance with this policy.

Types of Cookies We Use

• Essential Cookies: Required for the platform to operate, including session management, authentication, and security functions. These cannot be disabled without affecting core services.
• Functional Cookies: Store your language preference, region, and display settings so the platform responds correctly on your next visit.
• Analytics Cookies: Help us understand aggregated usage trends across the platform, identify technical issues, and improve the overall user experience. Data collected through analytics cookies is anonymised wherever possible.

Most web browsers allow you to control or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of the sv777 platform. For instructions on managing cookies, refer to your browser or mobile device's help documentation.

Data Retention

sv777 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account information and financial transaction records are typically retained for a period of up to five years following account closure or last account activity, in line with standard anti-money laundering and financial record-keeping requirements.

When your data is no longer required, we will securely delete or anonymise it in a manner that prevents reconstruction. If you close your account, we may retain certain records to the extent required for fraud prevention, dispute resolution, or legal compliance.

Your Data Rights

As a user of sv777, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address provided at the bottom of this page.

• Right of Access: You may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data. We will comply unless we are required to retain the data by law or for legitimate operational reasons.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so that it may be transferred to another service provider.

We will respond to all valid data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you of the extension. We may request proof of identity before fulfilling any request.

Security of Your Personal Data

sv777 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption across all data transmissions, password hashing using industry-standard algorithms, role-based access controls limiting staff access to personal data on a strict need-to-know basis, and regular security reviews of our systems and infrastructure.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, sv777 will notify affected users as promptly as practicable and take all appropriate remedial steps.

Third-Party Links and Services

The sv777 platform may reference or interact with third-party game providers and payment services. Please be aware that once you leave the sv777 environment — for example, by completing a transaction through a mobile banking app such as bKash or Nagad — the third party's own privacy policy governs the handling of your data. sv777 is not responsible for the privacy practices of external parties, and we encourage you to review the relevant privacy policies of any third-party service you use in connection with your sv777 account.

Changes to This Privacy Policy

sv777 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this document and, where appropriate, notify registered users via email or a prominent notice on the platform. Your continued use of sv777 following any update constitutes your acceptance of the revised policy.

We recommend that all users periodically revisit this Privacy Policy to remain informed of how their data is being handled. Archived versions of this policy are available upon request by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way sv777 handles your personal data, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.